A big piece of the puzzle...

Good things come when you meet people who went to conferences so you didn't have to. Thanks Jenitta.

http://www.enthiosys.com has "twelve ways" (http://www.enthiosys.com/twelveways.php) to improve your prioritization and story acquisition process. I've seen descriptions on all twelve ways. It represents some good ways to think about requirements, that are not so technical.

Stuff to try on the how to educate your customer front. Looks really good.